Transform Banking Experience with Branch Teller e-Form
Despite the rise of digital banking in the finance industry, customers are still visiting retail bank branches, carrying out ordinary banking transactions with paper forms. The Branch Teller e-Form is a digital banking solution to eliminate paper form-filling over the counters. Transform banking experience by enhancing and shortening customer journey with the Branch Teller e-Form.
Say Goodbye to Paper Transactions
Form-filling is one of the day-to-day activities in the banking business. The Branch Teller e-Form mirrors e-Form from the Bank Teller’s computer to a tablet for the customer; eliminating paper form-filling. The paperless transaction speeds up the banking process as a whole.
Happier Employees, Happier Customers
Bank Tellers no longer have to rekey customer information from paper form into the system; speeding up banking transactions. They get more time to focus on interacting with the customers, enhancing overall customer service delivery.
Time and Cost Saving
Save on the time spent on producing paper application form and the money spent on purchasing paper, printers, and peripherals. Eliminate the costs involved in renting storage space for the storing of paper application forms.
Realtime Input Data Synchronization
The information entered by the customer using the tablet monitor is synchronized with the Teller’s computer. The seamless form-filling process enhances overall customer experience
Independent control of the same e-Form
While the customer is entering data into the e-Form, the Bank Teller gets to work on another page of the same e-Form concurrently.
Pre-populate Data onto Multiple e-Forms
The same set of data keyed into the first e-Form (e.g., name and address) can be pre-populated onto the other e-Forms throughout the entire customer journey.
Guided Form-filling Process
A customized workflow can be created to guide the customer along the form-filling process. E.g., Adding a “Next” button or highlighting the next field to be filled.
Set the required input field with validation checks to avoid missing information or inaccurate data input.
Integrate with Existing Systems
All input data communicates with the backend system and other devices such as ID card scanner, stamp scanner, document scanner, and more.
Download brochure or watch webinar to better understand how the Branch Teller e-Form works.
Discover More about the Branch Teller e-Form
Want to find out more about how banks like KEB Hana Bank and BNK Bank have achieved digital banking transformation with the Branch Teller e-Form?