Volkswagen Korea

Overview

Volkswagen Group is one of Europe’s largest carmakers, driving the trends in the global automotive market. Headquartered in Wolfsburg, Germany, it has more than 120 automobile production facilities in Europe, US, Asia, and Africa; selling its vehicles in more than 150 countries.

Challenges

Sales agents of Volkswagen Korea have been using paper sales contract when attending to customers. Processing of paper sales contract is time-consuming and costly. High percentage of the business costs came from producing, distributing, archiving and disposing of paper contracts.

Solutions

Due to the shift in consumer behaviour, Volkswagen Korea see the need to digitize existing paper contracts. A mobile contract system was built out of OZ e-Form, allowing sales agents to access sales contract anytime and anywhere. All information collected from customers are saved directly to the database, ensuring no information leakage. Today, Volkswagen Korea is using this mobile contract system for 5 other operations.

Implemented: Mobile Contract System
Product: OZ e-Form

Results

This transformation eliminates all manual labour associated with processing paper contracts. All inconvenience were resolved by the digitization of paper contracts. Sales agents can focus on serving customers as transaction processes are made simpler. Time and costs spent in scanning sales contracts and optical character recognition (OCR) are reduced significantly.

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